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Privacy Policy

Studio Envol · Effective [À COMPLÉTER : date d’entrée en vigueur] · Last updated: October 28, 2026

This policy explains, in plain language, what personal information we collect, why we collect it, who we share it with and how you can exercise your rights. It applies to the Studio Envol website, its demo request form and any exchanges you have with us by email, phone, text message or Messenger.

Who we are and who to contact

Studio Envol is a web design studio for local businesses in Quebec and Labrador. We are responsible for the personal information we hold.

Person in charge of the protection of personal information: Théo Isabel, founder of Studio Envol. For any questions about this policy or your information, contact him:

Québec enterprise number (NEQ): [À COMPLÉTER : NEQ, si l’entreprise est enregistrée]

The information we collect

Through the “Get my free demo” form, we collect what you enter:

When you send the form, our form tool, Web3Forms, also receives technical data: your IP address, the date and time of the submission, the page it was sent from and that page’s language. When you check the consent box, the website loads the Web3Forms tool and the anti-bot service hCaptcha: their servers then receive your IP address and technical data about your browser, and hCaptcha may also collect usage signals, even if you don’t send the form (see “Who we share it with” and “Cookies and other technologies”).

If you contact us directly by email, phone, text message or Messenger, we also receive the contact detail you use (email address, phone number or Messenger name) and the content of your messages. If we talk on Messenger, according to Meta, we also see some of your profile information, such as your profile photo, gender, the country and language chosen in your settings, and your time zone (see “Who we share it with”). We only ask for what we need to reply to you and prepare your demo.

Why we collect it

We use your information only for the following reasons:

We do not sell your information. We do not use it for advertising. We do not use it for any other purpose without your consent, unless the law requires it.

How we collect it

We collect your information in two ways: when you fill out and send the demo request form, and when you contact us directly by email, phone, text message or Messenger. Our providers also collect the technical data described above. Before sending the form, you check a box to give your consent.

By sending the form after reading this policy, you agree that we may use your information for the reasons described above, and share it with the service providers named below for those same reasons.

You can withdraw your consent at any time by writing to studioenvol7@gmail.com. We will then stop using your information. Without it, however, we won’t be able to reply to you or prepare your demo.

Prefer not to use the form? You can reach us directly by phone, text, email or Messenger using the “Or reach us directly” buttons. As long as you don’t check the consent box, Web3Forms and hCaptcha receive nothing from you.

Who we share it with

Your information is shared with the following service providers, or collected directly by them, to run the website, the form, our email, our phone and Messenger:

Processing outside Québec: because these providers are located or have servers outside Québec, your information may be communicated, processed and stored outside Québec, including elsewhere in Canada, in the United States, India, Europe, South America and Asia.

How long we keep it

If you do not become a client, we keep your information for 6 months after our last exchange, then destroy it. If you become a client, we keep it for the full term of our contract, then for 6 years after it ends, before destroying it. If a law requires certain documents to be kept longer, that period applies. For example, Québec and Canadian tax laws generally require a business to keep its records and supporting documents, such as contracts and invoices, for 6 years after the end of the last year they relate to.

Our providers also have their own retention periods:

How we protect it

We take reasonable security measures to protect your information. For example:

If a confidentiality incident occurs (for example, unauthorized access or loss of information), we will take reasonable steps to reduce the risks. If there is a risk of serious harm, we will promptly notify the Commission d’accès à l’information and the people affected, as required by law. For its part, under its data processing agreement, Web3Forms commits to informing us without undue delay, and within 72 hours at the latest, if a data breach occurs.

Cookies and other technologies

A cookie is a small file that your browser saves. Here is what our website uses:

You can block or clear cookies and local storage in your browser settings. If you block hCaptcha’s cookies, the form may not work. You can then reach us directly by phone, text, email or Messenger.

Your rights

The law gives you the following rights:

To exercise your rights, write to our person in charge, Théo Isabel, at studioenvol7@gmail.com or at our mailing address. Your request must be in writing, and you will need to confirm your identity. If needed, we will help you clarify your request.

Access to your information is free. Reasonable fees may apply to transcribe, reproduce or send it; if so, we will tell you the approximate amount before processing your request.

We will reply in writing to any access or rectification request within 30 days of receiving it, as required by law. If we do not reply within those 30 days, your request is deemed refused. If we refuse, we will explain why, citing the section of the law involved, your remedies and the deadline for using them.

Making a complaint

Concerned about how we handle your information? Start by writing to our person in charge, Théo Isabel, at studioenvol7@gmail.com or at our mailing address. Describe your concern and tell us how to reach you. He will review your complaint and reply in writing within 30 days of receiving it. If you are not satisfied with his reply, you can contact the Commission d’accès à l’information (see below). Our complaint process is explained in detail in our governance policies and practices:

Our governance policies and practices for personal information

If your access or rectification request is refused or goes unanswered, you have 30 days to ask the Commission d’accès à l’information du Québec (CAI) to review the disagreement. You can also file a complaint with the CAI about our practices, even anonymously. Complaints are made in writing, using the CAI’s online form: formulaire.cai.gouv.qc.ca.

Commission d’accès à l’information du Québec:

Changes to this policy

We may update this policy, for example if we change providers. The new version will be posted on this page, with a notice summarizing the changes and the new update date. We will also let the people concerned know by appropriate means.